What Grid Alert is, and what it can’t promise.

About these terms

These terms are between you and Oceanic Intelligence Ltd (registered in England and Wales, company number 17549486, registered office 28 Grand Ocean, Longridge Avenue, Saltdean, Brighton, BN2 8BU), the independent British company that makes Grid Alert. By using the app or this website, you accept them. If you don’t, please don’t use them. How we handle information is in our privacy notice.

What Grid Alert does

Grid Alert reads warnings and data published by NESO (the National Energy System Operator), Elexon, Great Britain’s six electricity network operators and weather services, and tells you in one short status what they mean for a household: All clear, Heads-up, Get ready or Power off. It also shows the operators’ own lists of current power cuts.

Grid Alert isn’t affiliated with or endorsed by NESO, National Grid, Elexon, any network operator, any electricity supplier or the government.

What it can’t do

Grid Alert passes on what official sources publish, as soon as we can read it. That means:

• Not every power cut is warned of. Faults, storm damage and local problems usually happen without notice, and no one can warn of them in advance.
• A warning can be late or missed. Sources can be delayed or unavailable, and alerts depend on Google’s and Apple’s push services, your phone’s settings, battery saving and signal.
• Information can change. NESO can issue, change or cancel a notice at any time. When our data is out of date, the app shows “Checking” rather than a guess.
• Rota letters come from your bill. We show what the rota means for the letter you enter. If the letter is wrong, the answer will be too.

So please treat Grid Alert as a helpful early signal, not a safety system. If someone in your home relies on electricity for medical equipment, register with your network operator’s Priority Services Register and keep your own back-up plan. In a power cut, call 105, free from any phone in England, Scotland and Wales. In an emergency, call 999.

Using it fairly

The app is for your own use, and for use within your organisation. Please don’t try to overload or break into our servers, copy our server’s data in bulk, resell it, or pass the app off as your own. We may limit access for anyone who does.

Grid Alert Plus

The free app gives every warning that asks a household to act. Plus adds more places, routine grid notices and the full outlook. It never unlocks a warning.

• Price: £29.99 a year or £4.99 a month, including VAT, shown in the store before you buy.
• Buying and renewing: Plus is bought through Google Play or the App Store, under their terms as well as these. It renews at the end of each year or month until you cancel.
• Cancelling: in your Google Play or App Store subscriptions, at any time. Plus carries on until the end of the year or month you’ve paid for.
• Refunds: handled by Google or Apple under their policies. This doesn’t affect your legal rights.

If we ever stop offering a Plus feature you’ve paid for, we’ll tell you in the app and, where it’s fair, ask the store to refund the unused part.

Grid Alert Pro

Pro, for organisations and researchers, will be sold on this website. It will have its own terms, which we’ll publish before it opens.

Where the data comes from

Grid data comes from NESO and Elexon under their open data licences, and remains theirs. Greenest hours uses NESO’s Carbon Intensity API (CC BY 4.0). Power cut lists come from the six network operators, weather warnings from MeteoAlarm, and space weather alerts from NOAA. Each source is named in the app where its data appears.

Our name and design

The Grid Alert name, the siren wordmark, the app’s design and its wording belong to Oceanic Intelligence Ltd. You’re welcome to share screenshots and link to us.

Responsibility for loss

We work hard to keep Grid Alert accurate and running, and we’re responsible for loss you suffer that was a foreseeable result of our breaking these terms or of our lack of reasonable care.

Because Grid Alert passes on other organisations’ information and can’t guarantee a warning, we aren’t responsible for loss caused by a power cut itself, by a warning that was late, missing or changed by its source, or by events outside our control. For business users, we aren’t responsible for loss of profit, business or data, and our total responsibility is limited to what you’ve paid us in the 12 months before the loss.

Nothing in these terms limits responsibility for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow us to limit. If you’re a consumer, your legal rights, including under the Consumer Rights Act 2015, aren’t affected.

Changes and ending

We may update the app and these terms. If a change matters, we’ll say so in the app before it takes effect. You can stop using Grid Alert at any time: Settings → Delete everything, then uninstall it, and cancel Plus in your store if you have it. We may stop offering Grid Alert, in which case we’ll give reasonable notice in the app.

The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts. If something goes wrong, please email admin@oceanicintelligence.co.uk first: we’d rather put it right.